O&PM Assignment Essay Example | Topics and Well Written Essays - 500 words

O&PM Assignment - Essay Example Below describes how the 4Vs are involved in the business process in the supermarket. Ordering and delivery of goods from suppliers depends on volume of goods that were sold. The amount of goods ordered (volume) usually depends the amount present and the sales records. There can be a situation where the ordered volume of products is high but with a low variety of the same products. An example is when a large volume but small variety of fruits are ordered from suppliers. The demand for each product in a supermarket varies and is very hard to predict, and with not enough inventory space, what the management does is stock less volume of the products with more variety. This is to make sure that there is each variety of a product available for customers as each customer has different preference. It is crucial for a competitive supermarket to make sure they do not run out of each of the variety of products available. Another ‘V’ which is crucial to a supermarket is variation of demand as supermarkets have to cope with changing customer needs during different seasons. Therefore it is ultimately important to have large variety of products. Merchandising or displaying of products in shelves is also important. This is known as visibility. Products should be displayed in a manner that they are highly visible to the customer in order to make it easier for them to find the products. The main idea is to attract customers have many variety of products which are easily visible. Therefore the shelves should be designed in a way that there is a large variety of a certain product in its category on the shelf. Also fast- moving goods should be placed in shelves next to the entrance for convenience of customers (Samson and draft, 2012,56). Retail store orders for goods from warehouse according to need and preference of local customers. Periodically, the store

Hospitality Management Essay Example | Topics and Well Written Essays - 4000 words

Hospitality Management - Essay Example se international portfolio requires a dynamic leadership and operational team who are well-versed in contemporary theories of consumer behaviour and are able and willing to respond to the needs of fluctuating market preferences. With the aforementioned in mind, it would appear that Hilton Hotels must actively scrutinise the internal and external market environment, determine their internal capacity to fulfill these identified service requirements and deliver on the promise of providing excellence in all aspects of business; both domestic and foreign. Being able to deliver on such promises requires a sophisticated team of service professionals, suggesting that Hilton brands must provide adequate training and development programmes geared toward service excellence and create quality systems to deliver these services and to respond to issues of service recovery to gain customer loyalty. Such systems require a flexible leadership team who remain focused on continuous improvements in the hotel industry. This project focuses on three specific elements which currently exist at Hilton Hotels, including their training and development systems, the inter-connected nature of staff behaviours and customer interaction as well as an analysis of the systems currently in place to manage issues of service failure and subsequent service recovery. Brand and service differentiation are two primary strategic objectives of Hilton Hotels, which involves creating the perceptions of high-quality facilities uniquely tailoured to fit the needs of a diverse consumer market. Hilton maintains a wide variety of four-star accommodations across much of Europe and North America, as well as less-affluent facilities designed for the busy traveller or family-oriented tourist. As the majority of Hilton brands are full-service facilities, including restaurant, banquet and conference catering and regional tourism packages, this would suggest that Hilton employees are fully interactive in virtually all